Tim Hortons

Always a great experience. The staff is always friendly and helpful. Best Tim Hortons in the area by far!

This location is great and I've never had any issues before. Today I came though the drive thru to pick up my mobile order. I asked if this location did a pup-cup (I had my new rescue dog in the car with me and trying to give her lots of new positive experiences in the community). The gentleman at the speaker said "sure, we can do some whipped cream in a cup" and I said "great, thanks". Nothing was added to the screen where my mobile order was showing. I pulled up to the window and collected my order. The girl said "ok, and the pup cup will be $0.81". I was surprised because I've never been charged for a pup cup at other establishments and I also didn't have any cash on me. I said "oh, I didn't know there would be a charge for that, did you already make it?" And she said "yes". (At this point I would have expected an offer for them to toss the item and I'd leave without it, but she just stared at me). I said "ok... I paid on the mobile app and don't have any cash on me." She just looked at me and said "ok, it's $0.81". (Again, no offer to abandon the item that I clearly didn't expect to be charged for). So I handed her a credit card for the $0.81 charge. I feel like the business probably lost money on that with the credit card fees and now I know that when I have my dog with me, we'll be visiting a different chain coffee shop that gives them for free. Please, just train your staff to explain the cost of add-on items at the time of ordering.

I love Tim's 99% of the time. But I think it's wild that I received Avocado spread on the side when I was in a drive through lane. I ordered a bagel BELT with Avocado spread...assuming it would be added to the bagel. Maybe I should have specified 'add' Avocado spread? Idk but I was unhappy when I couldn't eat in the car. This won't stop me from eating here. But I was left hangry and wanted the world to know my pain.