Tim Hortons

I love Tim's 99% of the time. But I think it's wild that I received Avocado spread on the side when I was in a drive through lane. I ordered a bagel BELT with Avocado spread...assuming it would be added to the bagel. Maybe I should have specified 'add' Avocado spread? Idk but I was unhappy when I couldn't eat in the car. This won't stop me from eating here. But I was left hangry and wanted the world to know my pain.

- Emma Tierson -

Best morning staff I’ve have experienced in the area! Super friendly !

- Bryan St. John -

Always a great experience. The staff is always friendly and helpful. Best Tim Hortons in the area by far!

- Amy Bulmahn -

I usually order drive thru, and occasionally go inside to order. I don't know what it is about this specific Tim Hortons, but compared to others in town the people working here are great. Above and beyond kindness and efficient service, and the food is consistently good too. Whatever the manager and staff are doing here they're doing it right and a great job. Great way to start a day with friendly greetings even if it is just through drive through. Thank you!

- Monica Boehmer -

This is THEE place that I tell my staff about when it comes to customer service and efficiency. The morning team is absolute rock stars. Quick and precise. Everytime. This is where I get my coffee, everyday. Even when my wife has a fresh pot, I go to Tims Penfield. I cant believe the recent reviews can possibly pertain to this location. It is by far the best of the local Tims. Isabel, Olivia, Linda and Co. The whole crew rocks!! Hiring is brutal these days. There is no work force. This store overcomes that with hustle. Give em the love they deserve.

- Kevin P -

This location is great and I've never had any issues before. Today I came though the drive thru to pick up my mobile order. I asked if this location did a pup-cup (I had my new rescue dog in the car with me and trying to give her lots of new positive experiences in the community). The gentleman at the speaker said "sure, we can do some whipped cream in a cup" and I said "great, thanks". Nothing was added to the screen where my mobile order was showing. I pulled up to the window and collected my order. The girl said "ok, and the pup cup will be $0.81". I was surprised because I've never been charged for a pup cup at other establishments and I also didn't have any cash on me. I said "oh, I didn't know there would be a charge for that, did you already make it?" And she said "yes". (At this point I would have expected an offer for them to toss the item and I'd leave without it, but she just stared at me). I said "ok... I paid on the mobile app and don't have any cash on me." She just looked at me and said "ok, it's $0.81". (Again, no offer to abandon the item that I clearly didn't expect to be charged for). So I handed her a credit card for the $0.81 charge. I feel like the business probably lost money on that with the credit card fees and now I know that when I have my dog with me, we'll be visiting a different chain coffee shop that gives them for free. Please, just train your staff to explain the cost of add-on items at the time of ordering.

- Leah Jordan -